Thank you for shopping at Moroccan finesse. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product. To be eligible for a return, please ensure that:
Cancellation Policy:
You can cancel your order, but only before the item is shipped. Once the item is shipped, cancellation requests will not be accepted.
Return Policy:
- We accept returns within 30 days of the original purchase date.
- The item must be unused and returned in its original condition with all tags and packaging intact.
- The buyer is responsible for the cost of return shipping.
Process for Returning a Product:
- Contact Us: To initiate a return, please contact us at [email protected] / +44 7588176342 with your order number and details about the product you would like to return. We will provide you with instructions on how to proceed.
- Shipping: You will be responsible for the return shipping costs unless the return is a result of our error (you received an incorrect or defective item, etc.). Shipping costs are non-refundable.
- What to Include: Please include the original receipt or proof of purchase with your return.
Return Shipping:
- The buyer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the item.
Refunds and Exchanges: Once we receive your item, we will inspect it and notify you on the status of your refund or exchange. If your return is approved, we will initiate a refund to your original method of payment or exchange the product for another one, be it similar or not. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Return Address:
Lot jbilat rue tfah n 189 / Marrakech / 40050 / Morocco
Damaged Items: If you received a damaged product, please notify us immediately for assistance.
Contact Us: If you have any questions about our return policy, please contact us at [email protected].